After-sales service

A single point of contact for the entire life of the product

Manufacturer warranty 2 to 10 years depending on the product. Spare parts available for up to 15 years. Intervention within 5 to 10 days in case of a defect.

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After-sales contact

[email protected]
+32 2 449 81 22
Mon–Sat 8am–7pm · Sun 10am–5pm (plumbing emergencies only)

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Fast response

First diagnosis within 24 working hours, case opened with a dedicated tracking number.

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Replacement

Within 5 to 10 days for a major defect — subject to model availability.

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Spare parts

Stock guaranteed 15 years on the major pro brands (Grohe, Geberit, Vaillant, Bosch).

Warranty duration by brand

The Belgian legal minimum warranty is 2 years. Most of our partners offer an extended warranty.

Brand	Category	Duration	Spare parts
Grohe	Taps	5 years	15 years
Geberit	Support frames & toilets	25 years (body) · 10 years (mechanism)	20 years
Vaillant	Condensing boilers	10 years (body)	15 years
Daikin	Air/water heat pumps	5 years (compressor)	15 years
Atlantic	Radiators & tanks	5 years (tank) · 2 years (elec. parts)	10 years
Bosch Professional	18V tools	3 years after registration	10 years
Makita	18V/40V tools	3 years after registration	10 years
Hansgrohe	Taps	5 years	15 years
Roca	Sanitary ceramics	10 years (tank)	10 years
Velux	Roof windows	10 years (frame) · 3 years (mechanism)	15 years

How to open an after-sales case

Prepare the info

Order number, photos/videos of the defect, description of the problem.

Contact us

E-mail [email protected] or call +32 2 449 81 22.

24h diagnosis

Our technician reviews the case and proposes a solution (repair/replacement/credit).

Resolution

Within 5 to 10 days depending on product availability and intervention location.

Need after-sales now?

Our team replies within 24 working hours with a dedicated case number.

Open an after-sales case →Call +32 2 449 81 22